Soft Skills...

A study by the National Soft Skills Association found that 85% of job success is determined by soft skills, while only 15% is determined by technical abilities.

 

They are so important that they are often the reason employers decide whether to keep or promote an employee.

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Soft skills are the interpersonal attributes we all need to succeed in the workplace and, in life. They're people skills and they include listening, negotiation, public speaking and communication, reading body language, non-verbal communication, and general social skills.

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Even if these intangible qualities don’t seem natural for you, anyone can improve them through experience and practice.